Terms of service

Agency Agent is an internal tool operated by Abacus Desk to plan social media content, check it against brand rules, and record approvals. By signing in, or by opening a review link we sent you, you agree to these terms.

These terms work alongside any agreement between Abacus Desk and its clients. If the two disagree, the client agreement wins.

• Team members are invited by an admin and sign in with a password plus an authenticator app code. Keep your password, authenticator and recovery codes to yourself. Access ends when you leave the agency or an admin removes it.
• Clients do not need an account. You use Agency Agent only through review links we send you.
• You must not share your sign-in, try to access brands or data you were not given, or try to get around the service's security.

A review link shows one exact version of a post: its caption and images. When you approve through a link, that approval applies to that exact version only. If anything changes afterwards, we will ask you to approve again.

• Links expire after seven days and stop working once we send a newer version or revoke them.
• Treat a link like a password. Anyone who has it can see the content and respond.
• The name you type when approving is recorded with your decision as part of our record of what was agreed.

• Brand materials, guidelines and content belong to the client or to Abacus Desk, as set out in their agreement. Using Agency Agent does not change who owns them.
• You confirm you have the right to upload anything you add, and that it does not break the law or anyone else's rights.
• The Agency Agent software, design and name belong to Abacus Desk.

Agency Agent uses AI to suggest changes and to check content against brand rules. These checks help people, they do not replace them: AI output can be wrong or incomplete. A team member approves every change, and the client approves content before it is published. You remain responsible for what you approve.

• Use Agency Agent only for Abacus Desk's client work.
• Do not upload malware, or content that is unlawful, misleading, or infringes someone's rights.
• Do not copy data out of Agency Agent for purposes unrelated to that work.

How we handle personal information, including data from Google APIs, is described in our privacy policy.

We work to keep Agency Agent available and accurate, but we provide it as it is, without a guarantee that it will always be available or free of errors. We may change, pause or retire features. We will tell our team and affected clients before any change that affects how approvals work.

To the extent the law allows, Abacus Desk is not liable under these terms for indirect or consequential loss arising from use of Agency Agent. Responsibility for client work is governed by the agreement between Abacus Desk and that client. Nothing in these terms limits liability that cannot be limited by law.

We may suspend or end access for anyone who breaks these terms or puts the service or other people's data at risk. Approvals and records made before then are kept as described in the privacy policy.

These terms are governed by the laws of India. We may update them; the effective date at the top shows the current version.

Questions or concerns: privacy@abacusdesk.com.